We do have many mega gyms in Kuala Lumpur, Malaysia, but honestly, most of the fitness instructors are not fully qualified. A colleague of mine who is in her 50s joined one of those mega gyms mainly to maintain healthy. The instructor assigned to her was totally unprofessional.
 
He designed a workout routine for her that sent her seeking help from her doctor. When she explained to him that her heart couldn\'t take it, he accused her of being lazy. Hence, she decided to quit the gym, but they refused to let her go and insisted that she continues paying even when she no longer uses the gym. Legally she must abide by the contract she signed but after the pain and headache caused by the staff and instructor, I believe that they should at least bargain with her. She\'s still paying her monthly membership and warning everyone that THAT PARTICULAR gym is not even a good choice if you wished to join a gym. I have heard many complaints about these mega gyms. No doubt that they have good fitness machines and fancy decor, but according to many gym goers, the equipments cannot accommodate the huge volume of members during peak hours. In my friend\'s case, that was one of the reasons why she wanted to quit the gym aside from the insensitive, poor-mannered and unprofessional treatment she received. When she pointed out to the management, they told her to visit the gym at 5.30am. She\'s a mother with a full time job, I believe most women in her situation and age would agree that it\'s a ridiculous suggestion. Prior to signing the membership joining contract, they promised her everything. They would bend just to accommodate to her needs. Sadly, once the contract was signed and payment was made, everything changed to the worst. Now they advised her to wake up at the crack of dawn to accommodate to their failure of providing what they promised, they assigned an unprofessional trainer to her, ignored her complaints but constantly harassing her for payment for services they failed to provide to the satisfaction level they promised. I think these mega gyms focus too much on recruiting members and ignored after-sales service/customer service. I understand most of these membership recruiters survive solely on commission with very low basic salary or none at all. I have conducted my research and I am confident to say that a number of employees attached with these gyms, be it in the management or frontline, are not into fitness. It\'s merely a job. A general manager of one of the well-known gyms does not know the function of all the machines under her care and the club\'s cardio class schedule. It\'s difficult to manage and sell your gym if you do not have your company product knowledge. Another ridiculous incident I heard involved a yoga studio and a very unfortunate lady. She signed up as a member with one of the yoga studios, then a while later she had to relocate to another country for business purpose. It was an unexpected business proposal. She requested to terminate her membership, but the studio rejected her request. She is still paying even though she is oceans away now. I understand that we must all adhere to the rules and regulations in the contracts, but I seriously think they should have another look at the contract agreements they have created. Termination should be allowed if one had to move to another country, and/or when one\'s health is in jeopardy due to the poor irresponsible training programme designed by the fitness instructor assigned to the member. In my friend\'s case, the instructor refused to acknowledge his fault and blamed her for doing the routine wrong. How could she be doing it wrong on a treadmill with him supervising her? Why didn\'t he correct her? Another reason why I dislike these mega gyms are because most of the members are there to stare (this does not involve the gym management) or be stared at. I dislike men staring at me when I workout. A pair or two is tolerable, but 4,5,6 or more, they are simply annoying. This could be due to the fact that mega gyms usually attract different type of crowd. Don\'t get me wrong, exercising is a good habit to pick up. I myself love going to gym, but after hearing all these complaints about these mega fitness centres, I rather just go to the gym at my condo and do weights at my own home.


 

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